Shipping policy
This translation is provided for your convenience. Only the German version is legally binding.
Shipping Policy
of Centropy Lights UG (haftungsbeschränkt), Pappelweg 29, 73614 Schorndorf, Germany, for orders placed in the FlashyHue online shop (flashyhue.com)
Version: 15 October 2026
This shipping policy supplements our GTC. We ship all orders from Germany.
1. Delivery area
Delivery area: We currently deliver exclusively to delivery addresses within Germany. Delivery abroad is currently not possible.
Customers from other countries can also order from us, provided the delivery address is in Germany.
If the goods are subsequently forwarded abroad, the customer bears the costs incurred for this (e.g. shipping, customs duties, import charges) and is personally responsible for complying with the import regulations of the destination country. Statutory warranty rights remain unaffected.
We are working on delivering internationally in the future. As soon as this is possible, we will provide information about it here.
2. Shipping costs
- Germany: €1.80 for an order value of up to €9.99; free for an order value of €10.00 or more.
The value of goods shown in the checkout is decisive for free shipping. The shipping costs applicable to your order are shown in the cart or checkout before you place your order.
3. Shipping method
Larger orders may be shipped as a small parcel or parcel; this does not change the shipping costs under section 2. Whether tracking is available depends on the shipping method. If a tracking number is available, you will receive it with the shipping confirmation by email. We currently do not offer express or courier shipping.
4. Delivery times
From the start of the delivery period (see § 7 (2) of our GTC), the delivery time is:
- Germany: approx. 1–5 working days
Working days are Monday to Friday, excluding public holidays. These delivery times are usually met; they are approximate because transit times at the shipping provider are outside our control. If a different delivery time is stated in the product description or in an individual quote (e.g. for individually made custom items), that delivery time applies.
5. Damaged or lost shipments
If you are a consumer, we bear the shipping risk: the risk only passes to you when the goods are handed over to you. If your shipment arrives damaged or you do not receive it within the stated delivery time, please contact us at info@flashyhue.com (in the case of damage, ideally with photos). We will clarify the matter with the shipping provider and, in accordance with the statutory provisions, send a replacement or refund the purchase price. Your statutory rights remain unaffected in any case. If you are a business customer, § 7 (4) of our GTC applies.
6. Undeliverable and returned shipments
If a shipment is returned to us as undeliverable (e.g. due to incomplete or incorrect address details or because it was not collected), we will contact you. At your request we will ship the goods again. You bear the costs of reshipment insofar as you are responsible for the non-delivery. If no reshipment takes place, we will refund payments already made in accordance with the statutory provisions. Your statutory right of withdrawal remains unaffected.
7. Returns in the event of withdrawal
Information on the right of withdrawal and on returns can be found in our cancellation policy. In the event of withdrawal you bear the direct costs of returning the goods. Please send the goods to: Centropy Lights UG (haftungsbeschränkt), Pappelweg 29, 73614 Schorndorf, Germany.
8. Contact
We are happy to answer questions about shipping at info@flashyhue.com or by phone at +49 178 8997886. Please have your order number ready.